HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Standard Free Shipping Orders: Up to 14 working days (some countries up to 20 days) from order dispatch as a guideline. This is a guideline - not a guarantee on delivery times. Please note this service is not tracked and can take up to a month to arrive in some cases. After one month we classify anything not delivered as lost. If this should occur then we would send a replacement order using a tracked express service at no additional cost to the receiver. If you require tracking, status updates or faster delivery times, please select another service.
Express Orders: Within 1-2 working days if ordered prior to 1pm. This service is provided by UPS and the cost is displayed at checkout. These deliveries need to be signed for. This option is definitely recommended if you require a faster delivery time with a tracking service.
Tracked Orders: Within 2-4 days to most countries.This is a DPD service and is available for most EU countries. The shipping times and costs vary by country but are displayed at checkout.
Estimated delivery times are guidelines only. We cannot guarantee deliveries will arrive within these delivery windows.
Complete Address Details:
Please ensure you include complete address details with your order. If delivery is to a business address, the business name and location of the recipient should be included in the address. Street number and apartment number (if applicable) are critical details, as is the correct postal code. If any of these details are missing or incorrect it is likely your order will not be delivered.
We are unable to assist in cases where an order is entered with an incorrect address however we will refund any incorrectly addressed orders that are returned to us by the carrier.
WILL I HAVE TO PAY ANY TAXES ON MY ORDER?
Goods shipped to EU countries have VAT paid by Cycology Clothing (VAT No. 262 4469 94). Non EU member countries (such as Switzerland and Norway) may well impose duties and taxes on imports.