Returns

WHAT IS THE CYCOLOGY RETURNS POLICY?

We accept returns up to 90 days from the date of purchase.

Items cannot be returned if they have been worn (other than being tried on for size) , washed, altered or damaged.

Returned items must have the original tags correctly attached so they can be scanned back into our stock.

Please ensure any return is neatly folded into its original packaging and in its original condition so it can be re-sold.

Please note we cannot exchange items, only refunds are available.

For us to process the return and refund accurately:

Circle the item(s) you are returning on the packing list received with your delivery or your original order confirmation email.

Complete a return form which can be downloaded here

Cycology Returns c/- Ingram Micro Ltd
Drayton Field Industrial Estate
Nasmyth Road, Daventry
Northamptonshire, NN11 8NF 
United Kingdom

Where an item is returned to us in a condition that prevents us from re-selling it, we do reserve the right to send the item(s) directly back to you.

Please Note: For hygiene reasons, underwear and socks that have been removed from their packaging, cannot be returned for a refund.

ORDERING ANOTHER SIZE OR STYLE?

Just re-order the product you are wanting on the Cycology website so that you can secure what you want and get the replacement as soon as possible. Please note we cannot exchange items – we will refund the original item purchase.

WHO PAYS THE POSTAGE FOR A RETURN?

The cost of returning an item for a refund is your responsibility.We recommend that you return items using a trackable postage method. Cycology will not be held liable for parcels lost in transit.

HOW LONG WILL IT TAKE TO PROCESS MY REFUND?

Please allow 7 business days from the day your parcel is delivered to our distribution warehouse for your return to be processed and your account to be credited. All refunds are credited back to your original payment method and you receive an email confirmation of your refund.

For refunds back to your original payment method, please note that your financial institution may need 3-5 days to clear the funds back into your account.

CAN I RETURN A SALE OR CLEARANCE ITEM?

Sorry no. We will occasionally discontinue products and put them on sale to clear the remaining stock. These clearance items cannot be returned or refunded.

WHAT IF I AM SENT A FAULTY ITEM?

In the unlikely event that you do receive a defective item, please notify us ("Contact Us") within 7 days of receiving the item.

WHAT IF I RECEIVED A GIFT AND IT'S THE WRONG SIZE?

Before you contact us, you will need the obtain the order number or the name of the person who purchased your gift so we can help you. Please email us at info@cycologygear.com 

Size Chart
One Size Fits Most