We accept returns up to 90 days from the date of purchase.

Items cannot be returned if they have been worn (other than being tried on for size) , washed, altered or damaged.

Returned items must have the original tags correctly attached so they can be scanned back into our stock.

Please ensure any return is neatly folded into its original packaging and in its original condition so it can be re-sold.

Please note we cannot exchange items, only refunds are available.

How to Return your item(s)

Complete a return form which can be downloaded HERE

Insert the return form in your return package with the items you're returning.

Send to the return address below.

RETURN ADDRESS:

Cycology Returns
Maestromail
Oude Graaf 11
6002 NL Weert
Netherlands

This return address is for Europe orders only- orders beginning with CYCEU

Where an item is returned to us in a condition that prevents us from re-selling it, we do reserve the right to send the item(s) directly back to you.

Please Note: Due to health and hygiene regulations, underwear that has been worn or is not in its original packaging cannot be returned. If you purchase more than one pair, we recommend trying one first before opening the rest. Socks that have been removed from their packaging, cannot be returned for a refund.

Just re-order the product you are wanting on the Cycology website so that you can secure what you want and get the replacement as soon as possible. Please note we cannot exchange items – we will refund the original item purchase.

Customers are responsible for the costs associated with returning items for a refund. Please ship your return with a carrier that provides tracking and insurance. Cycology will not be held liable for parcels lost during transit.

Please Note - Customers from Switzerland and Norway must attach the correct papers on the returned parcel -Shipping label, CN23 document and Original Invoice for customs clearance.

Please allow 10 business days from the day your parcel is delivered to our distribution warehouse for your return to be processed and your account to be credited. All refunds are credited back to your original payment method and you receive an email confirmation of your refund.

For refunds back to your original payment method, please note that your financial institution may need 3-5 days to clear the funds back into your account.

Sorry no. We will occasionally discontinue products and put them on sale to clear the remaining stock. These clearance items cannot be returned or refunded.

In the unlikely event that you do receive a defective item, please notify us ("Contact Us") within 7 days of receiving the item.

Before you contact us, you will need the obtain the order number or the name of the person who purchased your gift so we can help you.

Please ensure the items you are returning are unworn, in correct original packaging and have the tags attached.

Please email us at info@cycologygear.com