FREQUENTLY ASKED QUESTIONS

THE ITEM I WANT IS OUT OF STOCK ?

We try to have a stock level that will keep up with demand but some popular items may sell out fast. Please contact our customer support to see if your item is being restocked. .

DO YOU HAVE A SIZE GUIDE?

Every single product page has a size guide. Please use these as they help insure you get the right fit. If you are still not sure or think you might fall between two sizes please feel free to contact us.

For help with sizing of our jersey range refer to our BLOG - How to pick the correct size jersey.

WHERE CAN I BUY CYCOLOGY PRODUCTS IN STORE?

Cycology ships to most locations via our online webstores. We also have a growing number of retailers internationally that stock our brand. We will publish our retailer list soon but please feel free to contact us if you'd like to find out if anyone stocks Cycology near to where you live. 

HAS MY ORDER BEEN SUCCESSFUL?

You will receive an order confirmation email as soon as your order has been placed. You will receive a 2nd email with tracking information as soon as your order has shipped. If you have not received an email, please contact us.

CAN I CANCEL OR AMEND MY ORDER?

Once your order has been placed and you have received your order confirmation, we cannot cancel or amend your order sorry.

I MADE AN ERROR IN MY ADDRESS, CAN YOU CORRECT IT?

Unfortunately we unable to make any changes to your order detail once it processes. Our orders are fulfilled via a contracted warehouse so once orders enter their system, we cannot amend them in any way.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We currently accept the following payment types.

1. Credit Cards (Visa, Mastercard, American Express)

2. PayPal

3. Klarna

4. Cycology Gift Cards

DO YOU HAVE GIFT CARDS?

We have E Gift Cards with 4 values available. Once purchased, the Gift Card will be sent to the recipients email on the order. The unique code contained in the email can be redeemed at checkout. You can find our Gift Cards under "ACCESSORIES".

WILL I INCUR FEES AND TAXES?

Goods shipped to EU countries have VAT paid by Cycology Clothing (VAT No. 262 4469 94).

Shipments sent outside the European Union might be subject to import duties and or taxes imposed by your country. These costs are your expense and please contact your local customs office for details.

SHIPPING AND DELIVERY

How much does shipping cost?

Please visit our Shipping section for more information regarding shipping costs.

Where is my order shipped from?

All orders are shipped from the Netherlands.

How long will my delivery take?

Please refer to our Shipping section for estimated express and standard delivery times.

How can I track my order?

A tracking number will be provided to you via email once your order is dispatched. You can track your order by clicking on the tracking link.

RETURNS

How do I return an item?

If the product is new and unused you can return it to us for a refund within 90 days of receipt. Please visit our Returns section for more information on how to return a product.

Do you pay for my return shipping?

Cycology does not offer free returns. Please ship your return with a carrier that provides tracking and insurance. We cannot be responsible for items that do not arrive at our facility.

Can I exchange an item?

We are unable to accommodate exchanges. If you need a different item, colour, or size, please place a new order and follow the directions for returning unwanted items for a refund.

When will I receive my refund?

Once we have received your returned item please allow 7 business days to process your refund. All refunds are credited back to your original payment method and you will receive an email notification of your refund.

WHERE ARE OUR PRODUCTS MADE

We manufacture our garments in China as the quality the factories offer there is first rate, and they are very reliable producers. When we choose our manufacturing partners, we are always looking to find companies with the most expertise in their area and the quality and scale of manufacturing to satisfy our high standards. Countries such as China, are widely regarded in the industry as some of the best manufacturers in the world — in terms of quality, accuracy, scale, and efficiency. We have long standing relationships with the small number factories we work with and we trust their employment practices and standards of production.

PRODUCT CARE

Please ensure you follow the care instructions on each garment label.

T Shirts - Please wash in cold water and do not tumble dry.

Cycling Jerseys - Close zippers and turn jersey inside out. Hand wash in cold or lukewarm water using mild detergents. If machine washing please use a wash bag on the delicate cycle. Dry garments flat or hanging. Do not tumble dry.

Fluro socks/Fluro baselayers/Grippers/Fluro anything - Please hand wash in cold water and mild detergent to preserve the colour. Dry preferably in the shade away from harsh sun. Fluro garments washed with dark colours can absorb dark dye in the water and this can turn fluoro colours greyge.